Get in Touch With Us
This page tells you how to contact the editorial team behind Online Casino Sites, what we can realistically help with, and where to go instead when your question is really for a casino operator or a regulator. Most messages we receive come from readers who have found a free spins offer, read the terms, and want a second opinion before they deposit — so that is where our replies are most useful.
How to reach the editorial team
Email is the only channel we operate. Write to [email protected] and a person on the team will read it. We aim to reply within two business days, and longer when a question needs us to re-check an operator's published terms.
To get a useful answer first time, include:
- The casino name and the exact offer wording as it appeared to you
- Your state — availability, payment options and eligibility differ across the US
- A screenshot or link to the terms page you are asking about
- Whether you have already deposited, or are still deciding
Please do not send account numbers, card details, Social Security numbers, copies of ID or passwords. We never need them, and we will delete anything of that kind that arrives.
Where we earn money, and what that does not change
Some links on this site are commercial. If you open an account through one, the publisher may be paid a commission. That does not buy a position in our rankings, it does not change an editorial rating, and it does not stop us publishing a drawback. If you ever think a page reads like it was bought, say so in an email — that is a complaint we take seriously.
Questions we can answer about free spins and bonuses
Free spins are the single most misread promotion in US online casino marketing, so this is where most of our correspondence sits. The things readers most often ask us to decode:
- Wagering requirements — whether the multiplier applies to the spin winnings only, or to the deposit plus bonus. A 30x requirement on $20 of spin winnings is $600 of play; the same 30x on deposit plus bonus can be several times that.
- Maximum bonus bets — a per-spin cap while a bonus is live, often a few dollars. Going over it can void the balance entirely, and it is the most common reason a withdrawal is refused.
- Bonus expiry dates — how long the spins and any resulting balance stay alive, often counted from credit rather than from first use.
- Bonus cashout limits — a ceiling on what free spins winnings can convert to, which no-deposit offers almost always carry.
- Game restrictions — free spins are usually locked to named slots, and table games often contribute little or nothing toward wagering.
We will explain how a term works and what to look for. We will not tell you whether an offer is worth taking for you personally, and we cannot predict any outcome from playing.
What we cannot do for you
We are an independent publisher, not an operator and not a regulator. Please write directly to the casino, not to us, if you need:
- A password reset, account unlock or closure
- KYC and identity verification, or a source-of-funds check
- A pending withdrawal released, or a bonus manually credited
- A deposit limit, loss limit, cooling-off period or self-exclusion applied
If a casino has not resolved your issue, escalate it to the gaming regulator in the state that licenses the operator, and keep your written record of the complaint. Where a site is not licensed in your state, your protections are far weaker — which is why we say plainly on every review page that no casino is completely safe and no withdrawal can be guaranteed.
Corrections: how to flag an error
Bonus terms change without notice, and pages age. If you find a figure that no longer matches what a casino publishes, tell us. A correction request moves fastest with a dated screenshot and the URL of the operator's terms.
- Email the page URL and the specific claim you are disputing.
- Attach or link the operator's current published wording.
- We re-check against the casino's own terms page, not against advertising copy.
- We amend, update the fact-check date, and reply to you with what changed.
Our ratings are editorial judgments made by our team — they are not customer-review scores, and they are not the result of us depositing or playing. Advertised withdrawal speeds on this site are quoted from operators, never presented as timings we measured.
Offers readers ask about most
These come up repeatedly in our inbox. Headline terms are as advertised by the operator; the conditions that actually decide the value are on each casino's own promotions page, and you should read them before depositing.
| Casino | Advertised welcome offer | Editorial rating | Free spins included |
|---|---|---|---|
| Raging Bull | 410% up to $10,000 + 50 Free Spins | 10.0 | Yes |
| Magician Bet | 101% No Wagering | 9.9 | No |
| Slots of Vegas | 375% Bonus + 50 Free Spins on Cash Chaser | 9.8 | Yes |
| Uptown Aces | 600% For New Players | 9.7 | No |
| Bets.FM | 225% deposit bonus up to 1 BTC + 225 Free Spins | 8.9 | Yes |
Raging Bull
The most-queried offer in our inbox, because 410% up to $10,000 plus 50 free spins is a large headline and readers want to know what sits behind it. Our answer is consistent: the match percentage is only meaningful alongside the playthrough multiplier, the maximum bet allowed while the bonus is active, and any cap on what the free spins can pay out. The 50 spins are typically tied to nominated slots rather than the full library. Limitation: a very high match on a big ceiling usually comes with correspondingly heavy wagering, and the full $10,000 is reachable only with a deposit most readers will not make.
Magician Bet
We include it here because it answers the complaint we hear most. A 101% no-wagering offer removes the playthrough problem entirely — winnings from the bonus are not locked behind a multiplier. That makes the value far easier to calculate before you commit. Limitation: no-wagering offers are usually smaller and more tightly capped than a headline percentage deal, and they carry no free spins component, so if spins are specifically what you want, this is not the one.
Slots of Vegas
Relevant to free spins readers because the 50 spins are named to a specific title, Cash Chaser, rather than left open. That is a positive for clarity and a negative for choice: you cannot move the spins to a game you prefer. The 375% match sits on top of a deposit, so check the minimum qualifying amount before you fund the account. Limitation: single-game spins mean the RTP and volatility of that one slot determine your whole experience of the offer, and the winnings will still be subject to conversion limits.
Uptown Aces
The 600% new-player match is the largest percentage on our list, which is exactly why it draws questions. A large multiplier magnifies the wagering total in the same proportion, so the practical question is always how many hours of play the requirement represents at the permitted maximum bet. Limitation: no free spins are advertised with it, and offers structured this way often restrict eligible games heavily.
Money questions we can explain
We cannot process a payment or chase one, but we can explain how the mechanics usually work in the US market:
- Minimum deposits — often $10 to $25, and a bonus may require more than the site minimum to qualify.
- Paying in — debit cards are the most widely accepted; credit card acceptance varies by issuer and state; ACH and bank transfer are common; e-wallet and PayPal availability differs by operator and by state, so check on the cashier page rather than assuming.
- Getting paid out — minimum withdrawal amounts, weekly or monthly withdrawal limits and any processing fee are set per operator. E-wallets are typically faster than bank transfer once approved.
- Verification — identity checks are standard and are usually what delays a first withdrawal. Uploading ID and proof of address before you request a payout saves days.
Bets.FM advertises its bonus with a crypto ceiling of 1 BTC, which is a reminder that funding methods vary widely between the operators listed here — always confirm which methods are available to you in your state before depositing.
What is actually on offer at these casinos
Beyond free spins, the catalogs on this list generally break down into slots, including progressive jackpots; table games such as blackjack, roulette and baccarat; and live dealer rooms streamed with a real croupier. Live tables usually contribute little or nothing toward wagering requirements, which is why a spins-led bonus rarely pairs well with a preference for blackjack. Slot outcomes are produced by random number generators, and published RTP and volatility figures tell you about long-run averages, not about any single session. Mobile play is generally available through a browser or a dedicated app, with catalogs sometimes smaller on app than on desktop.
Several operators on this list also run adjacent product lines. BetUS, for example, is known for sports betting alongside its casino. Card Crush, Zumba Cards and Amazon Jackpots use sweepstakes-style coin and mystery-reward formats rather than conventional cash deposit bonuses, which changes how their promotions work entirely — coin packages, sweeps currency and redemption rules behave nothing like a percentage deposit match. If you are writing to us about one of those, say which currency you are asking about, because the rules diverge sharply.
Eligibility and legal standing in the US
You must be 21 or over to use the operators covered here, and online casino play is regulated state by state. Federal law and state law do different jobs: states decide whether real-money online casino gaming is licensed within their borders, who may offer it, and what consumer protections apply. A site accepting sign-ups from your state is not the same as a site being authorized to serve your state — those are separate questions and worth checking before you deposit.
We do not claim a specific licence on any operator's behalf. Verify licensing on the casino's own footer and with your state regulator. Readers researching rules in other markets can compare the very different framework described on our page covering casinos outside the UK self-exclusion scheme.
If gambling has stopped being fun
Tell us in your message and we will point you toward support, but you do not need to wait for a reply. The National Council on Problem Gambling operates a confidential 24/7 helpline on 1-800-522-4700, and its chat service is available nationally. Deposit limits, loss limits, cooling-off periods and self-exclusion are set inside your casino account, usually under responsible gaming settings. Blocking software installed on your own devices is an additional layer. Gambling is entertainment with a cost attached — it is not income, and it will not fix a money problem.
Before you write
If your question is about an offer, check the operator's terms page first; a lot of queries resolve there in a minute. If it is about your account, money or verification, the casino's support team is the right first stop, and the state regulator the right second. Everything else — corrections, editorial feedback, questions about how our research works, or a concern about our commercial arrangements — is genuinely ours to answer, and we would rather hear it than not. Fact-checked Sep 25, 2026 by Avery Spencer.